MBP Sports Terms of Service

Welcome to MBP Sports! These Terms of Service govern your use of our facilities for playing tennis, padel, and pickleball. By booking a court or using our services, you agree to these Terms as well as our Privacy Policy. In addition, if you access our facility, you agree to follow any additional rules or procedures provided by the building’s owner or property manager.

1. Booking and Payment

  • Reservations:

    • Bookings must be made in advance. Reservations are available up to two weeks ahead via our App, Website, or directly at the facility (subject to availability).

    • Please provide accurate details (date, time, duration) when booking.

  • Payment:

    • Payment is made cashlessly at the time of booking unless agreed otherwise.

    • Walk-in bookings are only allowed if play starts immediately or very soon, and no refunds are given for such bookings.

    • Credits added to your account can only be used for court bookings—not for merchandise, refreshments, or equipment rental.

2. Facility Usage

  • Operating Hours and Scheduling:

    • Our facility is available only during designated operating hours. You must adhere to your assigned time slot.

  • Attire and Equipment:

    • Wear appropriate sports clothing and footwear designed for racquet sports.

    • Bring your own racquets and balls. Rental equipment may be available for an additional fee, which will be clearly displayed or provided by our reception.

  • Behavior and Safety:

    • Follow all safety instructions and guidelines.

    • Conduct yourself in a respectful and sportsmanlike manner.

    • Smoking, vaping, loud music, and bringing pets into the facility are not permitted.

    • You may not charge any fees for private lessons or facility use without our written consent.

  • Amenities:

    • Changing rooms are available; ask our reception for directions. No other amenities are included unless specified.

  • Right to Refuse Service:

    • MBP Sports reserves the right to refuse service or deny access if you violate these Terms or pose a safety risk.

3. Use by Minors

  • Minors (generally under 18) must have parental or guardian permission and supervision when using our website and facilities.

  • A parent or guardian must review and agree to these Terms on behalf of any minor.

4. Retail and Merchandise

  • All sales of retail items and merchandise are final and non-refundable.

5. Rescheduling, Cancellations, and Refunds

  • Rescheduling:

    • You can reschedule your booking up to 24 hours before the scheduled time.

  • Cancellations and Refunds:

    • Cancellations made 24 hours or more before your booking receive a refund as account credit (cash refunds are not provided).

    • Cancellations made less than 24 hours in advance are non-refundable.

    • MBP Sports may cancel a booking for health, safety, or unforeseen reasons and will make reasonable efforts to reschedule or provide a refund.

6. Inclement Weather

  • For Court Bookings:

    • If inclement weather disrupts play, contact the facility within one hour of your scheduled time (or email us at bookings@mbpsports.com) to arrange a “rain-reschedule.”

  • For Group Lessons:

    • In the event of inclement weather, you will be notified at least one hour before a lesson begins. The lesson will be rescheduled to a future session, subject to availability. No refunds will be provided for group lessons affected by weather.

7. Open Matches

  • Payment and Cancellation:

    • Payment is required when signing up for an Open Match.

    • Open Matches will be cancelled if there are not enough players 24 hours before the match.

    • No cancellations are allowed within 24 hours of the match time.

    • If an Open Match is cancelled more than 24 hours in advance, a refund will be credited to your account.

8. Damage to the Facility

  • Your Responsibility:

    • Leave the facility and its property in the same condition as you found it.

    • You are responsible for repair or cleaning costs if your actions cause damage or excessive mess.

  • Charges:

    • If significant repairs or cleaning are needed, MBP Sports may charge your designated payment method up to S$500 per occurrence. These charges are non-refundable.

9. Liability and Indemnity

  • Use at Your Own Risk:

    • Participation in racquet sports carries risks, including injury, disability, or death. Use of our facility is at your own risk.

    • MBP Sports is not liable for injuries, damages, or losses except in cases of gross negligence or willful misconduct, and total damages are limited to your booking fee.

  • Indemnity:

    • You agree to indemnify and hold MBP Sports (and our directors, employees, agents, and affiliates) harmless from any claims or losses arising from your use of our website or facilities, your breach of these Terms, or any harmful actions toward other users.

  • Health and Safety:

    • If you feel unwell, stop playing immediately, inform our staff, and seek medical help.

    • You confirm that you and your guests are healthy and will wear proper sports equipment. Failure to do so is at your own risk.

  • Third-Party Locations:

    • The safety and quality of the building where the facility is located are the responsibility of the building owners. Use of the facility is at your own risk.

  • Website Content:

    • Downloading any material from our website is at your own risk, and MBP Sports is not responsible for any resulting damage or data loss.

10. Loss or Damage of Personal Property

  • MBP Sports is not responsible for any loss, damage, or theft of your personal property while at the facility.

11. Intellectual Property Rights

  • All logos, trademarks, and other intellectual property related to MBP Sports remain our exclusive property.

  • You may not use any MBP Sports trademarks for commercial purposes without our written consent.

12. User Data

  • We maintain data transmitted through our website to improve performance.

  • While we perform regular backups, you are responsible for any data you transmit. MBP Sports is not liable for any loss or corruption of such data.

13. Entire Agreement, Governing Law, and Jurisdiction

  • Agreement:

    • By booking or using our facility, you acknowledge that you have read and agree to these Terms.

    • These Terms, along with any policies posted on our website, form the entire agreement between you and MBP Sports.

  • Modifications:

    • MBP Sports may amend these Terms from time to time. Material changes affecting your rights will be communicated via our website or social media.

  • Governing Law:

    • These Terms are governed by the laws of Singapore. Any disputes will be resolved exclusively in the courts of Singapore.

  • Severability and Assignment:

    • If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

    • MBP Sports may assign our rights and obligations under these Terms at any time.

By using our website or booking our facilities, you agree to all of the above terms. If you have any questions or concerns, please contact us for further clarification.